We understand that sometimes things don’t go exactly as planned. That’s why WoodwhaleLab offers a customer-friendly return and exchange policy to ensure your satisfaction with your art purchase.

• Condition of Returned Items: To be eligible for a full refund, the sculptures must be returned in their original packaging and in perfect condition.
• Return Process: To initiate a return or exchange, please contact me. I will provide you with further instructions and return shipping information.

• We recommend insuring your return shipment for your protection.
• Original shipping fees are non-refundable.
• Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part.

If you wish to exchange your sculpture for a different piece, please follow the return process outlined above. Once we receive your returned item, we will be happy to assist you with placing a new order for the desired sculpture.